Today I want to tell you how we prepare and select our teas so that you receive a top-quality product in the best conditions, the backstage of our store. From start to finish so you can get an idea of everything we do in our day so you can enjoy a great tea.
Selection of teas
The first step is the selection; I am in charge of the study, the request for samples and the technical tasting of each of our teas and infusions. You can try more than 500 new teas in a year so that only the best of the best arrives.
Our requirements are:
- High-quality and genuine teas in the case of pure teas.
- Natural ingredients and natural aromas in the case of mixtures.
- Good integration of all the elements at all levels, aromatic, visual and taste.
Customer opinion
Once the tea has passed this initial filter, the second step arr” ves, “Your Ju “gment.”
It is useless for us to make a fantastic selection if you do not like it. Our customers are the best thermometer. We give away many samples, organize tastings and only keep what we want.
Rotation and Conservation
A critical factor in the final quality. If adoesn’tesn’t sell within a certain period, we don-don’t ll- it. Sometimes it makes us very angry when we remove a tea from the catalogue, but in the end, it is the key to our success and why our customers trust Punto de Té.
We want to forge lasting relationships so you feel cared for, valued and listened to. If we sell you a tea that does not convince us, we will lose this credibility, which is not our style. There are times when throwing away tea is a significant investment.
Shipment
All this will make no sense if the tea does not arrive ideally at your house. Each tea is freshly packed in the best quality bags we have found. Three highly resistant layers separate your leaves from the outside to preserve maximum freshness and aroma. Each package is thermo-sealed to prevent leaks or the intrusion of foreign agents into your tea. We pack all this with great care in a well-ordered box so that it reaches you, and you have to enjoy it. In addition, we always give you free samples can try other teas in the store.
Customer Advice
In large companies, you usually find many filters to find an answer; at Punto de Té, we do not want this. I love tea and learning and discovering new regions, teas and exciting products, but I like something much more: “Tell you about it”.
This is what differentiates” us from the rest” we like to transmit this knowledge, this wisdom, this passion and whenever we receive a call, an email, or a visit to the store, it is a pleasure to answer each of the questions that arise no matter time or how simple or complex the issues are.
Our goal is to transform the action of drinking tea into a sensory and cultural experience through knowledge, quality and humane and close treatment.
Tea specialist – Meet our expert
KENNY VEGA – TEA SPECIALIST
TEA SOMMELIER
Kenny Vega, the founder of “Punto de Té,”,” is a certified tea sommelier, certified taster and member of the team of specialists at El Club del Té. An expert in high-end teas, he has been in the professional tea industry since 1999.
He is also part of the team of teachers at El Club del Té, along with Victoria Bisogno and Jane Pettigrew; he regularly teaches sommelier and tea taster courses, tea tastings, and introductory tea courses in Madrid and online.
He is directly in charge of product selection, sourcing, customer advice and training of our tea shop team.
THE WHIMS OF DESTINY
In our country, if you are of a certain age, you cannot have fallen in love with tea since you were a child. They were difficult times for this infusion. For most people, tea was a remedy for stomach ailments. Luckily, the new generations will not have this problem since it is part of our lives with a much higher status.
Kenny did not have a passion since he was a child, nor was there even contact with tea until, in 1997, pioneers in Aranjuez, his parents, carried out a dream to set up a tea shop from scratch. In this way, a meeting place for young and old arose, where they could listen to good music, read a book or chat over a cup of tea.
Kenny was always involved in the project; while studying and working for other companies, he supported the family business without realizing that this world would be part of him forever.
Years later, in 2011, mature enough to embark on a new stage, he decided to leave his profession as a computer scientist to dedicate himself entirely to the product that had managed to captivate him like no other, and thus “Punto de Té” was born. A different tea shop with an evident philosophy. The philosophy of life that has always characterized Kenny.
To do this, it was necessary to have the knowledge that he found within the Tea Club, a school where he continues to learn from the best professionals in the world. Today he is part of this great Club and can transmit, in addition to his great passion, the wisdom that the infinite world of tea contains.
Despite his schedule full of activities and courses, he loves to attend, explain the details, and pack the tea to each client and you will always find him in our store with a smile, ready to lend you a hand no matter how long you need.
You can find him on our YouTube channel telling you curiosityour about tea or on our Telegram. If you are from the digital age, wherever you are, he will always be willing to listen and advise you when you need it. He often says, “when you like something and enjoy it, you feel the urgent need to transmit it at all times.”
